Any complaint should be addressed to:
Moniuškos g. 27-5, Vilnius, LT-08115
Tel. + 370 686 04334
Your complaint will be acknowledged, in writing, within 5 (five) business days of the complaint being received.
A decision on your complaint will be provided to you, in writing, within 15 (fifteen) business days of the complaint being received. Or, for exceptional cases, 35 (thirty-five) business days as of the date of receipt of the complaint.
If you are a consumer and should you remain dissatisfied with the final response or if you have not received a final response within 15 (fifteen) or, for exceptional cases, 35 (thirty-five) business days (as applicable) of the complaint being received, you may be eligible to refer your complaint to the Bank of Lithuania. The contact details are as follows:
Bank of Lithuania
Žirmūnų g. 151
If you have purchased your contract online you may also make a complaint via the EU’s online dispute resolution (ODR) platform. The website for the ODR platform is www.ec.europa.eu/odr.
The complaints handling arrangements above are without prejudice to your right to commence a legal action or an alternative dispute resolution proceeding in accordance with your contractual rights.